United Airlines under fire after passenger dragged from plane; officer put on leave – Reuters.com
What Reuters failed to mention in their headline was this was a PAYING customer. Ah yes! The friendly skies – where you as a paying customer can be literally dragged off a flight to make room for whom? Emergency personnel needed in another cities destination; personages of importance carrying critical information that would save the lives of thousands? No, no, no. They had to make room for their own staff!
In a letter circulated to employees and seen by Reuters, United Chief Executive Officer Oscar Munoz did not apologize for the way the passenger was handled, writing that the passenger had “defied” security officers.
Munoz said there are lessons the company can learn from this situation, though he impressed that he “emphatically” stands behind his employees.
This is the mentality of the modern day corporate CEO. Having sat in many C-level meetings, read too many executive memo’s, pep talks, white papers, and other executive nonsense – this is how they think or rather, don’t think.
To hell with apologizing for the goon-style tactics the company chose to use, instead, they come up with horseshit such as “the passenger had ‘defied’ security officers. You betcha, bub. You employ goons to come yank a paying customer off a flight so your own staff can take his place, we hope there would be a lot of “defying”. And luckily for the airline, there weren’t other passengers who got into the “defying” act on behalf of this 69 year old customer.
So, hopefully enough flying customers will also “emphatically” take a stand against a company that treats its customers as nothing more than cattle and emphatically choose to fly on any airline other than United.
Even then, whether the CEO will learn any “lessons” from this deplorable assault is highly doubtful given the updated response from United:
Response to United Express Flight 3411
April 10, 2017
“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.” – Oscar Munoz, CEO, United Airlines
“re-accomodate these customers”…. Yeah, right. This is how United “re-accomodates” their customers –
Photo credit: By lasta29 [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons